RETURNS – I always accept returns within 7 days of receipt as long as the item is in original received condition and sent with its packaging. If you are non U.K. based you must have the item back in the post to me no longer than 7 days after you received it, in the U.K. I must receive the item within 7 days. After the 7 day period has elapsed I can only offer exchange or credit note for the returned item up to a period of 1 month. I strongly recommend using a tracked service from outside the uk, Gypsy Silver cannot accept responsibility for returned items lost in the post.
REPAIRS – if something goes wrong with your item of jewellery I.e. Stone comes loose please stop wearing the piece immediately and contact me for repair. Repairs are can be free depending on how long you’ve had the piece but over 3 months there will be a fee. Please note I cannot repair where the original stone or carving has been completely lost.
POSTAGE – All items posted outside the uk are sent with tracking and insurance. Gypsy Silver cannot accept any responsibility for delays and additional fees associated with customs, the customer must accept any additional charges.